Had the pleasure of talking with Normae at the Colorado Springs site. She was the one responsible for getting the drugs delivered to me and have the visiting nurses serve me, all with insurance approval, WOW. She doesn't even live here! She said of my major inability to walk, it could take up two weeks to see any improvements. She also had to change my next appt. from Feb 13 @ 1:30 to Feb 12 at 2pm. I guess I'll have to take a day of vacation.